Have a question? Check here first and you might find the answer!
Q. How can I take 15% off my order?
A. Or by postal mail with a check or money order. See the How to Order page for details!
Q. What is you return/exchange policy?
A. If you are not completely satisfied with a product you may return or exchange it along with a copy of your receipt within 15 days of receiving your order.
Returned products must be in new and releasable condition to receive a refund or exchange.
When returning a product please make sure it is properly packaged so it will not get damaged during shipment. Products returned damaged will not receive a refund and cannot be exchanged.
Exchanges will incur a reship fee. Fees will vary according to the order and where it is going.
Please contact us about an exchange before you send it as we may be sold out of the item you wish to exchange for.
If you have a defective product please contact us right away so that we can fix the problem.
*Please make sure your shipping address is current. We ship to the address that we are given and cannot be responsible for shipping items to a wrong address.*
Q. Can I order by phone?
A. No. We cannot take phone orders at this time.
Q. Can I get more than one lesson planning pages bound in with my planner?
A. Yes but only up to two for coil bound. Any more than two won’t fit the coil and will make it too hard to turn the pages. The options for planners are listed in the dropdown box on the planner order pages. If you can’t see the dropdowns try switching browsers. Also, dropdown menus may not work on mobile devices.
Q. Do the coil bound planners come with a plastic cover for protection?
A. Yes. All coil bound planners come with a full color cover plus a clear vinyl cover and a solid black or blue poly cover on the back. Hole punched planners come shrink wrapped with a full color cover only.
Q. Can I get the lesson and menu plans bound separately?
A. Certainly. Go to our add-ons page to see the options.
Q. Do the hole punched planners come with a binder?
A. No, the hole punched planners are just a refill to fit in a binder
Q. Do you sell binders?
A. Not yet but we hope to offer them in the future.
Q. Do the planners come with month tabs?
A. Yes, as a courtesy we include stick on month tabs.
Q. The coil bound planners used to have stick on pocket in the back. What happened to it?
A. We no longer have a cost effective source for pockets. We also had so many requests for different kinds of pockets that we felt the best option was to allow people to find what they like best and put them in themselves.